Vending Machine Upkeep-Part 3: Recordkeeping

As much as we sometimes wish it were true, we can’t remember everything. When thinking about the longevity of a machine, oftentimes what pops into our minds are steps we can take to maintain its factory-new condition. One of the most efficient and successful ways of prolonging the life of a vending machine is to regularly check it.

Detailed recordkeeping can be a lifesaver. If you write something down, you don’t have to actively try to remember it. When it comes to repairs and maintenance, writing down even the most minute details can save you from headaches later.

You should keep detailed notes when:

  • You complete any self-repairs
  • An Independent Repairman or Service works on the machine
  • An Operator Provided Technician services the machine

Basically, you should keep track of any service done to the machine, no matter who is completing it. But detailed notes don’t always mean you list who, where, and when. There are several things you should always keep track of beyond these items.

What You Should Always Write Down:

  • Who serviced the machine
  • When they serviced the machine
  • Where the machine is located
  • Every step they took to ‘fix’ the machine
    • And what each action was supposed to fix
  • Parts they replaced and where they got them
  • Vending Machine serial number, manufacturer, and model number

While writing so much information down can be tedious, the lack of panicked searching and stress later is well worth the work you do in the present.

There are many reasons to keep track of everything so diligently:

  • Helps you keep track of reoccurring maintenance checks
  • Assists with finding parts in the future
  • Gives you a sense of a machine’s history

Should something not be resolved the first time around, you then know exactly what has already been tried

Of the reasons listed above, one is more unassuming than the others: Knowing the history of a machine. It probably isn’t the first thing to cross your mind, but it can be quite beneficial to be able to see if a machine has a history of issues, especially if you have purchased a used machine. We recommend asking the previous machine’s owner about the machine’s history prior to purchasing. It can help you identify machines near or at the end of their lifetime, and in the end, can help you make the decision of purchasing a new machine over continuing to service a machine past-its-prime.

For more information on the upkeep of your machine, click HERE or contact Vending.com at 1-800-548-1982.

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